ConɀƦConɀ
2014-01-27 00:31:04 UTC
Every once in a while, when I check my sales receipts after a shopping
trip, I find an item that is at a higher price than I remembered it on
the shelf.
Quick call to the store . . . . check the price . . . yep, I was
overcharged. Excuses: "computer problems, mislabeled on the shelf,
sticker was old one, didn't reflect current sale price."
Back to the store . . . . THIS is what occurs at the point of return or
production of sales slip: Cashier takes the over-charged amount,
minuses the correct price that should have been charged, and refunds the
difference.
Is this right? NO. If this happens at a drug store or grocery store,
this is the correct procedure - and correct refund:
_____________________________
Scanner Price Accuracy Voluntary Code
Key Features of the Code
The Item Free Scanner Policy – The Retailers' Promise of Price Accuracy.
If the scanned price of a non-price ticketed item is higher than the
shelf price or any other displayed price, the customer is entitled to
receive the item free, up to a $10 maximum. When the item has a price
tagged, the lowest price applies. When identical items are incorrectly
priced, the second one will be sold at the correct price.
What does the Code cover?
The Code covers all scanned merchandise at participating retail outlets
where this sign is displayed at the store entrance or checkout.
Scanning Code of Practice
If the scanned price of a non-price item is higher than the shelf price
or any other displayed price, the customer is entitled to receive the
first item free, up to a $10 maximum. If a Code of Practice problem
cannot be resolved at the store level, please call 1-866-499-4599 to
register your complaint.
http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/01262.html
__________________________________
Keep them on their toes, keep them honest, and keep your hard-earned
money in your own pocket.
trip, I find an item that is at a higher price than I remembered it on
the shelf.
Quick call to the store . . . . check the price . . . yep, I was
overcharged. Excuses: "computer problems, mislabeled on the shelf,
sticker was old one, didn't reflect current sale price."
Back to the store . . . . THIS is what occurs at the point of return or
production of sales slip: Cashier takes the over-charged amount,
minuses the correct price that should have been charged, and refunds the
difference.
Is this right? NO. If this happens at a drug store or grocery store,
this is the correct procedure - and correct refund:
_____________________________
Scanner Price Accuracy Voluntary Code
Key Features of the Code
The Item Free Scanner Policy – The Retailers' Promise of Price Accuracy.
If the scanned price of a non-price ticketed item is higher than the
shelf price or any other displayed price, the customer is entitled to
receive the item free, up to a $10 maximum. When the item has a price
tagged, the lowest price applies. When identical items are incorrectly
priced, the second one will be sold at the correct price.
What does the Code cover?
The Code covers all scanned merchandise at participating retail outlets
where this sign is displayed at the store entrance or checkout.
Scanning Code of Practice
If the scanned price of a non-price item is higher than the shelf price
or any other displayed price, the customer is entitled to receive the
first item free, up to a $10 maximum. If a Code of Practice problem
cannot be resolved at the store level, please call 1-866-499-4599 to
register your complaint.
http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/01262.html
__________________________________
Keep them on their toes, keep them honest, and keep your hard-earned
money in your own pocket.